<?xml version="1.0" encoding="UTF-8"?>
<rss xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:dc="http://purl.org/dc/elements/1.1/" version="2.0">
  <channel>
    <title>PT | Knowledge Quick Answers</title>
    <link>https://knowledge.hubspot.com/pt</link>
    <description />
    <language>pt</language>
    <pubDate>Fri, 30 Jan 2026 18:12:39 GMT</pubDate>
    <dc:date>2026-01-30T18:12:39Z</dc:date>
    <dc:language>pt</dc:language>
    <item>
      <title>Usar itens de linha</title>
      <link>https://knowledge.hubspot.com/pt/products/edit-products-and-terms-in-the-line-items-editor</link>
      <description>&lt;p&gt;Line items are individual instances of &lt;a href="https://developers.hubspot.com/docs/api-reference/crm-products-v3/guide"&gt;products&lt;/a&gt; or custom line item entries&amp;nbsp;created when configuring &lt;a href="https://knowledge.hubspot.com/create-and-manage-credit-memos"&gt;credit memos (BETA)&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/records/create-deals"&gt;deals&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/pt/invoices/create-invoices"&gt;invoices&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/pt/payment-links/create-and-share-a-products-payment-link"&gt;payment links&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/pt/quotes/use-quotes-legacy"&gt;quotes&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/quotes/use-quotes-legacy"&gt;legacy quotes&lt;/a&gt;, and &lt;a href="https://knowledge.hubspot.com/subscriptions/create-subscriptions"&gt;subscriptions&lt;/a&gt;. Use the line item editor to configure details for product-based line items and custom line items, such as price, discount, and billing terms.&lt;br&gt;&lt;br&gt;After a buyer makes a purchase,&amp;nbsp;&lt;a href="https://knowledge.hubspot.com/reports/create-custom-reports"&gt;report on line items using the report builder&lt;/a&gt;, as well as use &lt;a href="https://knowledge.hubspot.com/workflows/set-your-workflow-enrollment-triggers#line-item"&gt;&lt;span style="font-style: italic;"&gt;Line item&lt;/span&gt; workflow enrollment triggers&lt;/a&gt; for automation in deal, quote, invoice, payment, subscription, order, and cart-based workflows.&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;Line items are individual instances of &lt;a href="https://developers.hubspot.com/docs/api-reference/crm-products-v3/guide"&gt;products&lt;/a&gt; or custom line item entries&amp;nbsp;created when configuring &lt;a href="https://knowledge.hubspot.com/create-and-manage-credit-memos"&gt;credit memos (BETA)&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/records/create-deals"&gt;deals&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/pt/invoices/create-invoices"&gt;invoices&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/pt/payment-links/create-and-share-a-products-payment-link"&gt;payment links&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/pt/quotes/use-quotes-legacy"&gt;quotes&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/quotes/use-quotes-legacy"&gt;legacy quotes&lt;/a&gt;, and &lt;a href="https://knowledge.hubspot.com/subscriptions/create-subscriptions"&gt;subscriptions&lt;/a&gt;. Use the line item editor to configure details for product-based line items and custom line items, such as price, discount, and billing terms.&lt;br&gt;&lt;br&gt;After a buyer makes a purchase,&amp;nbsp;&lt;a href="https://knowledge.hubspot.com/reports/create-custom-reports"&gt;report on line items using the report builder&lt;/a&gt;, as well as use &lt;a href="https://knowledge.hubspot.com/workflows/set-your-workflow-enrollment-triggers#line-item"&gt;&lt;span style="font-style: italic;"&gt;Line item&lt;/span&gt; workflow enrollment triggers&lt;/a&gt; for automation in deal, quote, invoice, payment, subscription, order, and cart-based workflows.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fproducts%2Fedit-products-and-terms-in-the-line-items-editor&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>products</category>
      <pubDate>Fri, 30 Jan 2026 18:12:39 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/products/edit-products-and-terms-in-the-line-items-editor</guid>
      <dc:date>2026-01-30T18:12:39Z</dc:date>
    </item>
    <item>
      <title>Compreender objetos</title>
      <link>https://knowledge.hubspot.com/pt/records/understand-objects</link>
      <description>&lt;p&gt;Objects represent your customers and business process information. Depending on your use case and HubSpot subscription, there are many objects available, such as contacts, deals, subscriptions,&amp;nbsp;&lt;a href="https://knowledge.hubspot.com/records/manually-log-activities-on-records"&gt;activities&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/payment-processing/set-up-payments?_ga=2.142504369.2090959854.1655392269-583420909.1655392269&amp;amp;hubs_content=knowledge.hubspot.com%2Fdata-management%2Fview-a-model-of-your-crm-object-and-activity-relationships&amp;amp;hubs_content-cta=manage%2520your%2520CRM%2520database"&gt;payments&lt;/a&gt;, and &lt;a href="https://knowledge.hubspot.com/help-desk/overview-of-the-help-desk-workspace#connect-channels-to-help-desk"&gt;conversations&lt;/a&gt;. If you're a &lt;a href="https://knowledge.hubspot.com/user-management/hubspot-user-permissions-guide#super-admin"&gt;Super Admin&lt;/a&gt;, you can &lt;a href="https://knowledge.hubspot.com/data-management/view-a-model-of-your-crm-object-and-activity-relationships"&gt;activate additional objects&lt;/a&gt;, such as appointments and services.&amp;nbsp;You can also create &lt;a href="https://knowledge.hubspot.com/records/use-custom-objects?_ga=2.142504369.2090959854.1655392269-583420909.1655392269&amp;amp;hubs_content=knowledge.hubspot.com%2Fdata-management%2Fview-a-model-of-your-crm-object-and-activity-relationships&amp;amp;hubs_content-cta=manage%2520your%2520CRM%2520database"&gt;custom objects&lt;/a&gt; for use cases unique to your business. All objects are powered by the same data platform. This allows you to associate records and create reports on them.&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;Objects represent your customers and business process information. Depending on your use case and HubSpot subscription, there are many objects available, such as contacts, deals, subscriptions,&amp;nbsp;&lt;a href="https://knowledge.hubspot.com/records/manually-log-activities-on-records"&gt;activities&lt;/a&gt;, &lt;a href="https://knowledge.hubspot.com/payment-processing/set-up-payments?_ga=2.142504369.2090959854.1655392269-583420909.1655392269&amp;amp;hubs_content=knowledge.hubspot.com%2Fdata-management%2Fview-a-model-of-your-crm-object-and-activity-relationships&amp;amp;hubs_content-cta=manage%2520your%2520CRM%2520database"&gt;payments&lt;/a&gt;, and &lt;a href="https://knowledge.hubspot.com/help-desk/overview-of-the-help-desk-workspace#connect-channels-to-help-desk"&gt;conversations&lt;/a&gt;. If you're a &lt;a href="https://knowledge.hubspot.com/user-management/hubspot-user-permissions-guide#super-admin"&gt;Super Admin&lt;/a&gt;, you can &lt;a href="https://knowledge.hubspot.com/data-management/view-a-model-of-your-crm-object-and-activity-relationships"&gt;activate additional objects&lt;/a&gt;, such as appointments and services.&amp;nbsp;You can also create &lt;a href="https://knowledge.hubspot.com/records/use-custom-objects?_ga=2.142504369.2090959854.1655392269-583420909.1655392269&amp;amp;hubs_content=knowledge.hubspot.com%2Fdata-management%2Fview-a-model-of-your-crm-object-and-activity-relationships&amp;amp;hubs_content-cta=manage%2520your%2520CRM%2520database"&gt;custom objects&lt;/a&gt; for use cases unique to your business. All objects are powered by the same data platform. This allows you to associate records and create reports on them.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Frecords%2Funderstand-objects&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>CRM</category>
      <category>records</category>
      <pubDate>Fri, 30 Jan 2026 17:13:48 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/records/understand-objects</guid>
      <dc:date>2026-01-30T17:13:48Z</dc:date>
    </item>
    <item>
      <title>Cookies definidos no navegador do visitante pela HubSpot</title>
      <link>https://knowledge.hubspot.com/pt/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser</link>
      <description>&lt;p&gt;If you &lt;a href="https://knowledge.hubspot.com/pt/domains-and-urls/connect-a-domain-to-hubspot"&gt;host your website&lt;/a&gt; by HubSpot or have &lt;a href="https://knowledge.hubspot.com/pt/reports/install-the-hubspot-tracking-code"&gt;installed the HubSpot tracking code&lt;/a&gt;, the cookies below may be set on your visitors' browsers, depending on your site's setup. You can learn more about the cookies set by HubSpot by reading below. &lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;If you &lt;a href="https://knowledge.hubspot.com/pt/domains-and-urls/connect-a-domain-to-hubspot"&gt;host your website&lt;/a&gt; by HubSpot or have &lt;a href="https://knowledge.hubspot.com/pt/reports/install-the-hubspot-tracking-code"&gt;installed the HubSpot tracking code&lt;/a&gt;, the cookies below may be set on your visitors' browsers, depending on your site's setup. You can learn more about the cookies set by HubSpot by reading below. &lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fprivacy-and-consent%2Fwhat-cookies-does-hubspot-set-in-a-visitor-s-browser&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Tracking Code</category>
      <pubDate>Fri, 30 Jan 2026 17:12:59 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser</guid>
      <dc:date>2026-01-30T17:12:59Z</dc:date>
    </item>
    <item>
      <title>Criar e enviar cotações</title>
      <link>https://knowledge.hubspot.com/pt/quotes/create-and-send-quotes</link>
      <description>&lt;p&gt;Depois de &lt;a href="https://knowledge.hubspot.com/quotes/set-up-quotes"&gt;configurar os orçamentos&lt;/a&gt;, crie e envie-os usando o editor de orçamentos.&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;Depois de &lt;a href="https://knowledge.hubspot.com/quotes/set-up-quotes"&gt;configurar os orçamentos&lt;/a&gt;, crie e envie-os usando o editor de orçamentos.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fquotes%2Fcreate-and-send-quotes&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>quotes</category>
      <category>CPQ</category>
      <pubDate>Fri, 30 Jan 2026 16:08:32 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/quotes/create-and-send-quotes</guid>
      <dc:date>2026-01-30T16:08:32Z</dc:date>
    </item>
    <item>
      <title>Configurar o Breeze Agent para atendimento ao cliente</title>
      <link>https://knowledge.hubspot.com/pt/customer-agent/create-a-customer-agent</link>
      <description>&lt;p&gt;Set up a customer agent powered by &lt;a href="https://knowledge.hubspot.com/pt/ai/understand-breeze"&gt;Breeze&lt;/a&gt;, HubSpot's AI, that uses your content to answer simple user questions. This lets the rest of your support team focus on more complex cases.&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;Set up a customer agent powered by &lt;a href="https://knowledge.hubspot.com/pt/ai/understand-breeze"&gt;Breeze&lt;/a&gt;, HubSpot's AI, that uses your content to answer simple user questions. This lets the rest of your support team focus on more complex cases.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fcustomer-agent%2Fcreate-a-customer-agent&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Chatflows</category>
      <category>Inbox</category>
      <category>Help Desk</category>
      <category>AI Tools</category>
      <category>Customer Agent</category>
      <pubDate>Fri, 30 Jan 2026 14:12:24 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/customer-agent/create-a-customer-agent</guid>
      <dc:date>2026-01-30T14:12:24Z</dc:date>
    </item>
    <item>
      <title>Definir chamada</title>
      <link>https://knowledge.hubspot.com/pt/calling/manage-phone-numbers-registered-for-calling</link>
      <description>&lt;p&gt;Set up calling in HubSpot to make and receive calls. When you set up calling, you can do&amp;nbsp;the following:&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;Set up calling in HubSpot to make and receive calls. When you set up calling, you can do&amp;nbsp;the following:&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fcalling%2Fmanage-phone-numbers-registered-for-calling&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Calling</category>
      <pubDate>Fri, 30 Jan 2026 07:07:52 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/calling/manage-phone-numbers-registered-for-calling</guid>
      <dc:date>2026-01-30T07:07:52Z</dc:date>
    </item>
    <item>
      <title>Configurar e analisar a visibilidade da IA</title>
      <link>https://knowledge.hubspot.com/pt/seo/set-up-and-analyze-ai-visibility</link>
      <description>&lt;p&gt;Meça como uma marca aparece nos resultados de pesquisa com tecnologia de IA usando ferramentas de visibilidade de IA. Depois de confirmar os detalhes da marca, como o perfil de cliente ideal ou produtos e serviços, os prompts são rastreados continuamente para avaliar a visibilidade da marca nos &lt;span style="color: #33475b;"&gt;mecanismos&lt;/span&gt; de IA compatíveis.&lt;br&gt;&lt;br&gt;As ferramentas de visibilidade de IA executam seus prompts diariamente em mecanismos de IA (por exemplo, &lt;em&gt;ChatGPT)&lt;/em&gt; e agregam os resultados às métricas de visibilidade. Essas métricas apoiam a análise de menções de marcas, cobertura imediata e padrões de citação ao longo do tempo.&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;Meça como uma marca aparece nos resultados de pesquisa com tecnologia de IA usando ferramentas de visibilidade de IA. Depois de confirmar os detalhes da marca, como o perfil de cliente ideal ou produtos e serviços, os prompts são rastreados continuamente para avaliar a visibilidade da marca nos &lt;span style="color: #33475b;"&gt;mecanismos&lt;/span&gt; de IA compatíveis.&lt;br&gt;&lt;br&gt;As ferramentas de visibilidade de IA executam seus prompts diariamente em mecanismos de IA (por exemplo, &lt;em&gt;ChatGPT)&lt;/em&gt; e agregam os resultados às métricas de visibilidade. Essas métricas apoiam a análise de menções de marcas, cobertura imediata e padrões de citação ao longo do tempo.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fseo%2Fset-up-and-analyze-ai-visibility&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>SEO</category>
      <category>AI Tools</category>
      <pubDate>Thu, 29 Jan 2026 21:53:35 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/seo/set-up-and-analyze-ai-visibility</guid>
      <dc:date>2026-01-29T21:53:35Z</dc:date>
    </item>
    <item>
      <title>Criar e editar propriedades</title>
      <link>https://knowledge.hubspot.com/pt/properties/create-and-edit-properties</link>
      <description>&lt;p&gt;Properties are fields that store information on HubSpot &lt;a href="https://knowledge.hubspot.com/records/understand-objects"&gt;records&lt;/a&gt;. For example, you can use the &lt;em&gt;City&lt;/em&gt; company property to specify where companies are located. There are default properties included for each &lt;a href="https://knowledge.hubspot.com/records/understand-objects"&gt;object&lt;/a&gt;, but you can create custom properties to store unique data for your business.&lt;/p&gt; 
&lt;p&gt;If you want to create a property with the same set-up as an existing property, you can also &lt;a href="#clone-a-property"&gt;clone&lt;/a&gt; a property.&lt;/p&gt; 
&lt;p class="alert"&gt;&lt;strong&gt;Please note:&lt;/strong&gt; your account may use &lt;a href="https://knowledge.hubspot.com/object-settings/rename-objects"&gt;personalized&amp;nbsp;names for each object&lt;/a&gt; (e.g., account instead of company). This article refers to objects by their HubSpot default names.&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;Properties are fields that store information on HubSpot &lt;a href="https://knowledge.hubspot.com/records/understand-objects"&gt;records&lt;/a&gt;. For example, you can use the &lt;em&gt;City&lt;/em&gt; company property to specify where companies are located. There are default properties included for each &lt;a href="https://knowledge.hubspot.com/records/understand-objects"&gt;object&lt;/a&gt;, but you can create custom properties to store unique data for your business.&lt;/p&gt; 
&lt;p&gt;If you want to create a property with the same set-up as an existing property, you can also &lt;a href="#clone-a-property"&gt;clone&lt;/a&gt; a property.&lt;/p&gt; 
&lt;p class="alert"&gt;&lt;strong&gt;Please note:&lt;/strong&gt; your account may use &lt;a href="https://knowledge.hubspot.com/object-settings/rename-objects"&gt;personalized&amp;nbsp;names for each object&lt;/a&gt; (e.g., account instead of company). This article refers to objects by their HubSpot default names.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fproperties%2Fcreate-and-edit-properties&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>properties</category>
      <category>CRM</category>
      <category>records</category>
      <pubDate>Thu, 29 Jan 2026 19:19:09 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/properties/create-and-edit-properties</guid>
      <dc:date>2026-01-29T19:19:09Z</dc:date>
    </item>
    <item>
      <title>Definir metas de SLA no help desk</title>
      <link>https://knowledge.hubspot.com/pt/help-desk/set-sla-goals-in-help-desk</link>
      <description>&lt;p&gt;You can set service level agreement (SLA) goals to help your support team stay on track with customer expectations by defining goals for ticket response and resolution times. These goals can be applied to all tickets in the help desk or based on specific ticket properties, or a combination of properties. You can also customize whether your SLA goals apply at all times or only during specific hours.&amp;nbsp;&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;You can set service level agreement (SLA) goals to help your support team stay on track with customer expectations by defining goals for ticket response and resolution times. These goals can be applied to all tickets in the help desk or based on specific ticket properties, or a combination of properties. You can also customize whether your SLA goals apply at all times or only during specific hours.&amp;nbsp;&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fhelp-desk%2Fset-sla-goals-in-help-desk&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>Help Desk</category>
      <pubDate>Thu, 29 Jan 2026 19:17:32 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/help-desk/set-sla-goals-in-help-desk</guid>
      <dc:date>2026-01-29T19:17:32Z</dc:date>
    </item>
    <item>
      <title>Saiba como usar o editor de propriedades</title>
      <link>https://knowledge.hubspot.com/pt/properties/understand-the-property-editor</link>
      <description>&lt;p&gt;O editor de propriedades é onde você configura propriedades personalizadas, incluindo o nome da propriedade, o tipo de dados que ela armazena, as regras que ela segue e quem pode visualizá-la ou editá-la. Revise o layout, a terminologia e os processos do editor de propriedades abaixo para manter suas propriedades no HubSpot.&lt;/p&gt; 
&lt;p&gt;Se você já está familiarizado com o editor de propriedades, &lt;a href="https://knowledge.hubspot.com/properties/create-and-edit-properties"&gt;aprenda como criar propriedades&lt;/a&gt; e aplicar as informações abaixo.&lt;/p&gt;</description>
      <content:encoded>&lt;p&gt;O editor de propriedades é onde você configura propriedades personalizadas, incluindo o nome da propriedade, o tipo de dados que ela armazena, as regras que ela segue e quem pode visualizá-la ou editá-la. Revise o layout, a terminologia e os processos do editor de propriedades abaixo para manter suas propriedades no HubSpot.&lt;/p&gt; 
&lt;p&gt;Se você já está familiarizado com o editor de propriedades, &lt;a href="https://knowledge.hubspot.com/properties/create-and-edit-properties"&gt;aprenda como criar propriedades&lt;/a&gt; e aplicar as informações abaixo.&lt;/p&gt;  
&lt;img src="https://track.hubspot.com/__ptq.gif?a=53&amp;amp;k=14&amp;amp;r=https%3A%2F%2Fknowledge.hubspot.com%2Fpt%2Fproperties%2Funderstand-the-property-editor&amp;amp;bu=https%253A%252F%252Fknowledge.hubspot.com%252Fpt&amp;amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "&gt;</content:encoded>
      <category>properties</category>
      <category>CRM</category>
      <pubDate>Thu, 29 Jan 2026 17:54:24 GMT</pubDate>
      <author>customersupport@hubspot.com (HubSpot Support)</author>
      <guid>https://knowledge.hubspot.com/pt/properties/understand-the-property-editor</guid>
      <dc:date>2026-01-29T17:54:24Z</dc:date>
    </item>
  </channel>
</rss>
